Thursday, April 15, 2010

A Tale of Great Customer Service

When I was pregnant with K I searched around for the best diaper bag. With my first two daughters I had just picked cute bags from Walmart or Toys R Us and I always went through 3 or 4 because they broke. This time I thought I'd invest a decent amount of money and buy something that would last.

I settled on the Skip Hop Studio Tote, it was really cute looking (looks more like a purse than a diaper bag, but we'll get to that later!) and I loved it's features. Anti-bacterial lining, many pockets, insulated bottle pockets and my favourite - the stroller clips! It has clips so you can hang it off of the back of your stroller and you don't have to take up the entire basket with 1 diaper bag!

Now that K is 9 months old, we've given this diaper bag LOTS of use and I love it as much as I did the day it arrived. We also have a Skip Hop Dash for when my  husband takes her out, because as I said before, the studio tote really does look like a purse, and my husband refused to carry it.

One evening while we were at the mall, the metal clasp on the stroller clip broke. The diaper bag was still perfectly functional but sadly I couldn't attach it to the back of the stroller anymore. When I came home I posted this on Skip Hop's Facebook page and immediatly was given an email to contact.

I emailed customer service, and they quickly replied the next morning with instructions on how to replace my bag. All I had to do was take photos of the broken clasp and the serial number of the bag and email them. They quickly shipped out a new bag to me, I didn't even have to send the broken one back!

Thank you Skip Hop for your excellent Customer Service!

Those of you considering a new diaper bag, or any of Skip Hop's fantastic items - don't hesitate!! GREAT company!

1 comment:

  1. That is great to know! I have the Skip Hop Duo and love it!


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